Privacy Policy
Policy version: [27th December 2024]
Dynamo Rewards app for iOS and Android (the app) is provided by Dynamo Rewards Ltd (CRN: 12950447) whose registered address is 194 Clarence House, The Boulevard, Leeds, England, LS10 1LL ( 'we', 'our' or 'us').
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your information).
It also explains your rights in relation to your information and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your information is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).
We are the controller of your information obtained via the app, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
If you are aged under 18 you must not use the app as it is not designed for you.
We do not intend to collect the information of anyone under 13. If you are aware that any information of anyone under 13 has been shared with the app, please let us know so that we can delete that data.
This privacy policy is divided into the following sections:
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What this policy applies to
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Information we collect about you
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Location services/data
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How your information is collected
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How and why we use your information
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How long your information will be kept
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Your rights
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Keeping your information secure
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How to complain
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Changes to this privacy policy
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How to contact us
What this policy applies to
This privacy policy relates to your use of the app only.
The app links to other apps, websites or services owned and operated by certain trusted third parties to make additional products, information and services available to you. These other apps, websites or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate.
Information we collect about you
The information we collect about you depends on the particular activities carried out through the app. We will collect and use the following information about you:
Category of data | In more detail |
|---|---|
Data collected when you permit the collection of health or activity data | details of your steps data, see the section 'Health/Activity data' below |
Other data the app collects automatically when you use it | your activities on, and use of, the app which reveal your preferences, interests or manner of use of the app and the times of use
|
Data collected when you permit the collection of motion activity
| details of your activity with a degree of precision, see the section 'Motion activity/data' below
|
Data collected when you permit the collection of location data | details of your location with a high degree of precision, see the section 'Location services/data' below
|
Data collected when you use specific functions in the app | data you store online with us using the app (while such data may not always be protected by the UK GDPR we will assume it is and treat it in accordance with this policy)
|
Identity and account data you input into the app
Registration is mandatory in order to use the app | your name / your gender, if you choose to give this to us / your account details, such as username and password / your replies to security questions |
We collect and use your information for the purposes described in the section 'How and why we use your information' below.
Location services/data
The app will request your consent to use location services to precisely identify your location each session (ie each time the app is opened or has been placed in the background for more than 30 seconds). The app collects location every 15 minutes to refresh the information and only collects your location at a high precision when you are on an active ride. We require access to that data in order to accurately track the distance of your cycles.
If you do not provide your consent, the app will not work.
The location services in the app will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time by managing your device settings.
Motion activity/data
The app will request your consent to use motion activity to precisely identify when you are moving (ie each time the app is opened or has been placed in the background for more than 30 seconds). We require access to that data in order to accurately track your cycles.
If you do not provide your consent, the app will not work.
Health/activity data
The app will request your consent to use your health/activity data, specifically to read your steps count data. We will never write to your health/activity data.
We require your steps data in order to reward you with Dynamo Points.
If you do provide your consent, the app will not work.
You may disable such functionality at any time by managing your device settings.
How your information is collected
We collect information from you directly when you input it into the app or indirectly, such as your activity while using the app.
How and why we use your information
Under data protection law, we can only use your information if we have a proper reason, eg:
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where you have given consent
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to comply with our legal and regulatory obligations
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for the performance of a contract with you or to take steps at your request before entering into a contract, or
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for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see 'How to contact us' below).
The table below explains what we use your information for and why.
What we use your information for | Our reasons |
|---|---|
Operational reasons, such as improving efficiency, training and quality control or to provide support to you | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you |
Protect the security of systems and data used to provide the app and its services | To comply with our legal and regulatory obligations
We may also use your information to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
Communications with you not related to marketing, including about changes to our terms or policies or changes to the app or service or other important notices
| to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to provide the best service to you |
To enforce legal rights or defend or undertake legal proceedings
| to comply with our legal and regulatory obligations
in other cases, for our legitimate interests, ie to protect our business, interests and rights
|
Conducting checks to identify you and verify your identity or otherwise to help prevent and detect fraud against you or us
| To comply with our legal and regulatory obligations |
Providing Services and/or the functionalities of the app to you
| to perform our contract with you or to take steps at your request before entering into a contract
for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you
In relation to providing rewards for distance travelled we will use data relating to your location as described in 'Location services/data'(above) |
What we use your information for | Our reasons |
|---|---|
Statistical analysis to help us understand our customer base | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you |
How long your information will be kept
Your information will be kept for as long as your account is active, your information will be deleted in full when you delete your account. This can be done by clicking “delete account” in settings.
Your rights
You generally have the following rights, which you can usually exercise free of charge:
The right to withdraw consents | If you have provided us with a consent to use your information, you have a right to withdraw that consent easily at any time. |
To object to use | The right to object:
- at any time to your information being used for direct marketing (including profiling)
- in certain other situations to our continued use of your information, eg where we use your information for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims. |
Data portability | The right to receive your information that you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
Restriction of use | The right to require us to restrict use of your information in certain circumstances, eg if you contest the accuracy of the data |
Erasure (also known as the right to be forgotten) | The right to require us to delete your information—in certain situations |
Correction (also known as rectification) | The right to require us to correct any mistakes in your information |
Access to a copy of your information | The right to be provided with a copy of your information |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see 'How to contact us' below). You may also find it helpful to refer to the guidance from the UK's Information Commissioner (https://ico.org.uk/your-data-matters/) on your rights under the UK GDPR.
If you would like to exercise any of those rights, please contact us using the information below, 'How to contact us'.
Keeping your information secure
We have appropriate security measures to prevent your information from being accidentally lost, or used or accessed unlawfully. We limit access to your information to those who have a genuine business need to access it
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact us if you have any queries or concerns about our use of your information (see below 'How to contact us'). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner.
The Information Commissioner can be contacted using the details at
https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the app or by other means, such as email.
How to contact us
You can contact us [and/or our Data Protection Officer] by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Dynamo Rewards LTD
Email: hello@dynamorewards.app
Instagram: @DynamoRewards